Our Story

Ames Tile & Stone Ltd. is a Vancouver born, Canadian company, founded by two brothers in 1912.

Fun fact: The partnership between the brothers lasted less than two weeks, but Ames Tile & Stone has lived on for over 100 years.

A family-owned business with a strong reputation built over four generations. Ames Tile & Stone is Western Canada's premier importer and distributor of high-quality ceramic and porcelain tile, luxury vinyl and complementary products.

We are a trusted partner in the industry, known for our commitment to exceptional customer service and delivering high-quality, design-forward solutions.

Family. History. Proud to be Ames Tile.

Why We Need You:

As the Flooring Solutions Specialist, you will play a key role in providing our customers with the ultimate Ames experience. What does this entail? Being a key resource for our customers with your product expertise and supporting the purchasing process from start to finish.

The successful candidate is energetic, positive, and a dynamic individual with a strong tile and customer service background, excellent interpersonal skills and is looking to grow their sales skills. If this role sparks an interest, we want to hear from you!

What You'll Do:

• Provide a warm greeting to customers as they enter the building
• Responds to and processes customer orders, quote requests, and inquiries via phone and email
• Prompt, professional response and processing of incoming email communications
• Builds and maintains customer relationships
• Ensures accuracy when entering sales orders, and compliance of all outlined company policies and procedures
• Provides expert level information and recommendations on Ames product offerings
• Route qualified opportunities to the appropriate A&D Representatives or Outside Sales Representatives for further development and closure
• Works within Ames ERP system (business software management)
• Provide current pricing and quotes to customers when requested
• Accurately enter, update, and manage promise dates and open orders ensuring all products transferred to the Branch are required and will be picked up in a timely manner
• Deal with customer complaints and issues in a prompt, friendly and professional manner, bringing the issue to the appropriate decision maker to rectify the issue
• Clear instruction to customers picking up product on where to go and the process, efficiently connecting the customer with the Warehouse Team Members
• Keep workspace, showroom, and display areas clean and free of clutter and dust
• Handles cash transaction and giving back correct change
• Taking payments on accounts and filing paperwork
• Team player, always acting on Ames' best interest. Consistently provides an exceptional level of service for all internal and external customers
• Works cross-functionally with department teams including operations, sales, and showroom

Who You Are:

• 1-2 years previous experience in a customer service and/or inside sales role
• Strong written and verbal communication skills
• Strong Customer Service skills with a customer first mentality
• Proficient with a Windows computer environment
• Ability to work quickly and accurately under pressure
• Strong ability to multi-task
• Ability to build and maintain customer relationships
• Detail oriented and organized
• Effective time management skills
• Highly motivated and committed with a desire to succeed
• Sales experience an asset
• Tile experience an asset

Ames Benefits & Perks:

• Work Life Balance Initiatives
• Competitive Compensation
• Annual Profit-Sharing Program, Referral Bonuses, Company Pension Plan
• Comprehensive Benefits, plus a Health Spending Account
• Employee Family and Assistance Program
• Make a Difference Initiatives through the Ames Family Foundation
• Professional Development (Tuition Reimbursement)
• Hobby & Wellness Allowance, Community Service (Volunteer) Days
• Company Events (ft. lots of food), On-Site Starbucks Coffee Machine
• Ames Tile & Stone Discount (Friends & Family)
• On-Site Parking
• COR Workplace Certified, Best Workplace Certified Company!

Please email resumes and cover letter to Prabjit Lally

Job Type: Full-time, Permanent

Work Location: Burnaby

Work Type: Onsite (in person, because we enjoy spending time with each other and believe curiosity and creativity is more contagious in person).

Our Story

Ames Tile & Stone Ltd. is a Vancouver born, Canadian company, founded by two brothers in 1912.

Fun fact: The partnership between the brothers lasted less than two weeks, but Ames Tile & Stone has lived on for over 100 years.

A family-owned business with a strong reputation built over four generations. Ames Tile & Stone is Western Canada's premier importer and distributor of high-quality ceramic and porcelain tile, luxury vinyl and complementary products.

We are a trusted partner in the industry, known for our commitment to exceptional customer service and delivering high-quality, design-forward solutions.

Family. History. Proud to be Ames Tile.

Why We Need You:

As the Outside Sales Representative you will be responsible for managing and growing an established account base while pursuing new business opportunities within the assigned territory. You’ll be key to increasing our market share, achieving sales growth, and meeting revenue targets by delivering top-notch customer service and leveraging your product knowledge.

Your responsibilities will include developing strategic plans to boost sales, collaborating with our A&D team, and staying informed about industry trends and competitive landscape.

If you’re passionate about building relationships, driving sales, and embodying professionalism and integrity, we want to hear from you!

What You'll Do:

• Responsible for the maintenance and continued sales growth of the assigned sales territories
• Create, implement, and execute on a strategic plan to increase sales of existing accounts coupled with growing your territory with new accounts and business opportunities
• Cultivate, maintain and strengthen relationships with our new/existing customer base within the assigned sales territory
• As the Ames Branch Ambassador, promote Ames Tile & Stone with tile contractors, flooring dealers, builders, renovators and developers within the assigned territory
• Provide exceptional, industry leading customer service and product knowledge support in all your day-to-day interactions
• Establish and maintain dealer samples/displays within the assigned territory
• Educate customers as it relates to the products and services provided by Ames Tile & Stone
• Daily travel within the assigned territory to ensure that all customers are provided with the proper education and support for growth
• Through knowledge and service, be perceived as a partner and trusted advisor in our clients’ success
• Ability to establish and maintain daily territory work priorities while continuing to achieve positive territory growth
• Active participation, collaboration, and communication with the A&D team to collectively identify and pursue new opportunities and focus projects within the region
• Participate in Ames company events, industry events, and trade shows
• Work with the Branch Manager in the creation of a yearly territory budget
• Be a champion of Ames’ culture and unique value proposition, always acting with professionalism, honesty, and integrity
• Other duties as required

Who You Are:

• 2+ years of experience in sales. Construction and/or building materials experience a plus!
• Passionate & Energetic
• Motivated & competitive
• Team Player
• Loves to take on challenges
• Follows through

Ames Benefits & Perks:

• Work Life Balance Initiatives
• Competitive Compensation
• Annual Profit-Sharing Program, Referral Bonuses, Company Pension Plan
• Comprehensive Benefits, plus a Health Spending Account
• Employee Family and Assistance Program
• Make a Difference Initiatives through the Ames Family Foundation
• Professional Development (Tuition Reimbursement)
• Hobby & Wellness Allowance, Community Service (Volunteer) Days
• Company Events (ft. lots of food), On-Site Starbucks Coffee Machine
• Ames Tile & Stone Discount (Friends & Family)
• On-Site Parking
• COR Workplace Certified, Best Workplace Certified Company!

Please email resumes and cover letter to Carolyn McDonald

Job Type: Full-time, Permanent

Work Location:Burnaby, BC

Work Type: Onsite (in person, because we enjoy spending time with each other and believe curiosity and creativity is more

Our Story

Ames Tile & Stone Ltd. is a Vancouver born, Canadian company, founded by two brothers in 1912.

Fun fact: The partnership between the brothers lasted less than two weeks, but Ames Tile & Stone has lived on for over 100 years.

A family-owned business with a strong reputation built over four generations. Ames Tile & Stone is Western Canada's premier importer and distributor of high-quality ceramic and porcelain tile, luxury vinyl and complementary products.

We are a trusted partner in the industry, known for our commitment to exceptional customer service and delivering high-quality, design-forward solutions.

Family. History. Proud to be Ames Tile.

Why We Need You:

The A&D Representative is responsible for providing industry leading customer service and expertise while building and maintaining relationships with local architecture and design firms, developers, home builders, and contractors to garner specifications and increase Ames’ brand awareness and market share, to ultimately achieve sales growth and profitability in the territory.

What You'll Do:

• Be a champion of Ames’ culture and unique value proposition, always acting with professionalism, honesty and integrity
• Promote and present tile, luxury vinyl and setting material offerings to architects and designers throughout the market to educate clientele and increase specifications
• Create, implement, and execute on strategic plans to prospect and grow your territory with new relationships and business opportunities
• Schedule and conduct accredited Lunch and Learns Products Knowledge seminars regularly
• Through continuous learning, be an expert of all Ames’ products so you are a trusted and industry leading consultant and resources for our customers
• Active participation, collaboration, and communication with Calgary sales team to collectively identify and pursue new opportunities and focus projects within the region
• Demonstrate a high work ethic ability to work independently and willingness to go the extra mile in the interest of growing trusted partnerships with our clients
• Maintain and update product libraries and sample selections within the market
• Track and monitor all open opportunities and help manage projects from initial specification through to completion
• Team player, always acting on the company’s best interest
• Assist customers in showroom when necessary

Who You Are:

• 2+ years of experience in customer service. Flooring/building supplies industry
• Certified in IDT or BID is a plus!
• Passionate & Energetic
• Motivated & Competitive
• Team Player
• Love to take on challenges
• Follows through

Ames Benefits & Perks:

• Work Life Balance Initiatives
• Competitive Compensation
• Annual Profit-Sharing Program, Referral Bonuses, Company Pension Plan
• Comprehensive Benefits, plus a Health Spending Account
• Employee Family and Assistance Program
• Make a Difference Initiatives through the Ames Family Foundation
• Professional Development (Tuition Reimbursement)
• Hobby & Wellness Allowance, Community Service (Volunteer) Days
• Company Events (ft. lots of food), On-Site Starbucks Coffee Machine
• Ames Tile & Stone Discount (Friends & Family)
• On-Site Parking
• COR Workplace Certified, Best Workplace Certified Company!

Please email resumes and cover letter to Shaun Cotton

Job Type: Full-time, Permanent

Work Location:Edmonton, AB

Work Type: Onsite (in person, because we enjoy spending time with each other and believe curiosity and creativity is more

Our Story

Ames Tile & Stone Ltd. is a Vancouver born, Canadian company, founded by two brothers in 1912.

Fun fact: The partnership between the brothers lasted less than two weeks, but Ames Tile & Stone has lived on for over 100 years.

A family-owned business with a strong reputation built over four generations. Ames Tile & Stone is Western Canada's premier importer and distributor of high-quality ceramic and porcelain tile, luxury vinyl and complementary products.

We are a trusted partner in the industry, known for our commitment to exceptional customer service and delivering high-quality, design-forward solutions.

Family. History. Proud to be Ames Tile.

Why We Need You:

As the Warehouse Representative, you will be responsible for varied daily tasks such as performing shipping and receiving duties, restocking shelves, accepting incoming orders, processing and packing orders, and counting inventory.

You will play a key role in contributing to customer satisfaction by ensuring that orders are shipped in a timely, accurate, and safe manner.

What You'll Do:

• Utilize various equipment such as forklifts, reach trucks, pallet jacks, and other material handling equipment for shipping & receiving, processing orders, and for moving and storing items
• Develop constructive professional relationships with internal and external customers including but not limited to Ames Team Members, clients, end users, carrier drivers, and business partners
• Performs shipping and receiving duties as required and manually picking/loading customer orders
• Pick and pack orders accurately and efficiently
• Maintain inventory accuracy by conducting regular cycle counts and reconciling discrepancies
• Inspect stock for damages and maintain clear records on all inventory
• Maintains an organized, clean, and safe work area and equipment according to operating specifications, safety requirements and housekeeping standards
• Conducts an equipment inspection before and after use and reports any defects to department supervisor
• Actively participates within a team environment while being able to self-assess regarding safe work practices
• Take all precautions necessary to operate safely with a focus on workplace improvement & safe storage and handling of product
• Participates in all branch COR initiatives and follows all company safety manual policies
• Ensures proper documentation (pick tickets) are filled out correctly, double-checked and signed by the customer
• Champions excellent customer service and team player skills
• Able to learn and use ERP system hand-held scanners
• Ensures complete compliance with all Health and Safety policies and regulations
• Assist with samples (sample production) as needed
• Additional duties as required

Who You Are:

• 2+ years of experience in customer service. Flooring/building supplies industry
• Certified in IDT or BID is a plus!
• Passionate & Energetic
• Motivated & Competitive
• Team Player
• Love to take on challenges
• Follows through

Ames Benefits & Perks:

• Work Life Balance Initiatives, Competitive Compensation
• Competitive Compensation
• Annual Profit-Sharing Program, Referral Bonuses, Company Pension Plan
• Comprehensive Benefits, plus a Health Spending Account
• Employee Family and Assistance Program
• Make a Difference Initiatives through the Ames Family Foundation
• Professional Development (Tuition Reimbursement)
• Hobby & Wellness Allowance, Community Service (Volunteer) Days
• Company Events (ft. lots of food), On-Site Starbucks Coffee Machine
• Ames Tile & Stone Discount (Friends & Family)
• On-Site Parking
• COR Workplace Certified, Best Workplace Certified Company!

Compensation Compensation is dependent on the experience, education, training, certifications etc.
Job Type: Full-time
Pay: $19.00-$21.00 per hour

Benefits:

Please email resumes and cover letter to Mike Duralia

Job Type: Full-time, Permanent

Work Location:New Westminster

Work Type: Onsite (in person, because we enjoy spending time with each other and believe curiosity and creativity is more

Our Story

Ames Tile & Stone Ltd. is a Vancouver born, Canadian company, founded by two brothers in 1912.

Fun fact: The partnership between the brothers lasted less than two weeks, but Ames Tile & Stone has lived on for over 100 years.

A family-owned business with a strong reputation built over four generations. Ames Tile & Stone is Western Canada's premier importer and distributor of high-quality ceramic and porcelain tile, luxury vinyl and complementary products.

We are a trusted partner in the industry, known for our commitment to exceptional customer service and delivering high-quality, design-forward solutions.

Family. History. Proud to be Ames Tile.

Why We Need You:

As the Outside Sales Representative, you will be responsible for managing and growing an established account base while pursuing new business opportunities within the assigned territory. You’ll be key to increasing our market share, achieving sales growth, and meeting revenue targets by delivering top-notch customer service and leveraging your product knowledge.

Your responsibilities will include developing strategic plans to boost sales, collaborating with our A&D team, and staying informed about industry trends and competitive landscape.

If you’re passionate about building relationships, driving sales, and embodying professionalism and integrity, we want to hear from you!

What You'll Do:

• Responsible for the maintenance and continued sales growth of the assigned sales territories
• Create, implement, and execute on a strategic plan to increase sales of existing accounts coupled with growing your territory with new accounts and business opportunities
• Cultivate, maintain and strengthen relationships with our new/existing customer base within the assigned sales territory
• As the Ames Branch Ambassador, promote Ames Tile & Stone with tile contractors, flooring dealers, builders, renovators and developers within the assigned territory
• Provide exceptional, industry leading customer service and product knowledge support in all your day-to-day interactions
• Establish and maintain dealer samples/displays within the assigned territory
• Educate customers as it relates to the products and services provided by Ames Tile & Stone
• Daily travel within the assigned territory to ensure that all customers are provided with the proper education and support for growth
• Through knowledge and service, be perceived as a partner and trusted advisor in our clients’ success
• Ability to establish and maintain daily territory work priorities while continuing to achieve positive territory growth
• Active participation, collaboration, and communication with the A&D team to collectively identify and pursue new opportunities and focus projects within the region
• Participate in Ames company events, industry events, and trade shows
• Work with the Branch Manager in the creation of a yearly territory budget
• Be a champion of Ames’ culture and unique value proposition, always acting with professionalism, honesty, and integrity
• Other duties as required

Who You Are:

• 3-5 years of experience in sales. Construction and/or building materials experience a plus!
• Degree/diploma in Sales or Marketing complemented by relevant and proven sales experience
• Passionate & Energetic
• Ability to lead by example and maintain a high level of ethics and professionalism
• Extremely versatile and can work in a fast pace, quickly changing work environment
• Motivated & competitive
• Team Player with excellent communication skills
• Continuous travel to and meetings with clients at their locations and on jobsites
• Loves to take on challenges
• Follows through
• Customer-centric
• Proficiency using CRM tools a bonus!

Ames Benefits & Perks:

• Work Life Balance Initiatives
• Competitive Compensation
• Annual Profit-Sharing Program, Referral Bonuses, Company Pension Plan
• Comprehensive Benefits, plus a Health Spending Account
• Employee Family and Assistance Program
• Make a Difference Initiatives through the Ames Family Foundation
• Professional Development (Tuition Reimbursement)
• Hobby & Wellness Allowance, Community Service (Volunteer) Days
• Company Events (ft. lots of food), On-Site Starbucks Coffee Machine
• Ames Tile & Stone Discount (Friends & Family)
• On-Site Parking
• COR Workplace Certified, Best Workplace Certified Company!

Please email resumes and cover letter to Garry Farkas

Job Type: Full-time, Permanent

Work Location:Winnipeg, MB

Work Type: Onsite (in person, because we enjoy spending time with each other and believe curiosity and creativity is more

Our Story

Ames Tile & Stone Ltd. is a Vancouver born, Canadian company, founded by two brothers in 1912.

Fun fact: The partnership between the brothers lasted less than two weeks, but Ames Tile & Stone has lived on for over 100 years.

A family-owned business with a strong reputation built over four generations. Ames Tile & Stone is Western Canada's premier importer and distributor of high-quality ceramic and porcelain tile, luxury vinyl and complementary products.

We are a trusted partner in the industry, known for our commitment to exceptional customer service and delivering high-quality, design-forward solutions.

Family. History. Proud to be Ames Tile.

Why We Need You:

As the IT Support Specialist, you will be responsible for providing technical support for 150 Team Members across five cities in Western Canada, in a hybrid Active Directory & Microsoft 365 environment. This role supports enterprise/SaaS solutions, the ERP system and manages ID administration. Experience with IT helpdesk and desktop support, Microsoft AD & 365 administration, VOIP systems, and mobile devices (including handheld warehouse scanners) is essential. Familiarity with basic web development, SQL databases, backup and restore processes, disaster recovery, security management, system monitoring, documentation and vendor contact also is beneficial, but not required.

Strong customer service skills are essential, as the primary focus will be supporting internal staff. If you are eager to learn, gain valuable experience and make an impact – we want to hear from you!

What the role is:

• Set up new hardware, software, and access for new hires, and provide training
• Troubleshoot and administer workstations, software, server access, network connectivity, cloud SaaS, and all enterprise office systems. Knowledge of Active Directory and Office 365
• Coordinate selection, purchasing, deploying and refresh of hardware
• Maintain operating system and software patches via RMM/MDM
• Support remote staff via phone or chat using remote assistance tools
• Manage tickets in an ITSM tool, diagnose problems, and escalate issues to Tier 3 when necessary
• Update the hardware asset management system
• Test and implement new technologies
• Monitor and manage IT systems security
• Optimize system performance and document configurations, processes and procedures
• Coordinate with vendors for hardware, software, and services

Who you are:

• Degree in Computer Science, or a related field or a 2-year IT certification/Microsoft/CompTIA with 2 years of experience
• At least two years in a helpdesk, desktop support, or similar role
• Excellent communication skills
• Strong attention to detail, and a curiosity to solve complex issues and learn new technologies
• Experience supporting Windows Active Directory, Azure AD, Microsoft Servers, Windows and Mac OS and Veeam backup

Ames Benefits & Perks:

• Work Life Balance Initiatives
• Competitive Compensation
• Annual Profit-Sharing Program, Referral Bonuses, Company Pension Plan
• Comprehensive Benefits, plus a Health Spending Account
• Employee Family and Assistance Program
• Make a Difference Initiatives through the Ames Family Foundation
• Professional Development (Tuition Reimbursement)
• Hobby & Wellness Allowance, Community Service (Volunteer) Days
• Company Events (ft. lots of food), On-Site Starbucks Coffee Machine
• Ames Tile & Stone Discount (Friends & Family)
• On-Site Parking
• COR Workplace Certified, Best Workplace Certified Company!

Please email resumes and cover letter to Josh & Tappy

Job Type: Full-time, Permanent

Work Location:Head office in New Westminster or our Burnaby branch.

Work Type: Onsite (in person, because we enjoy spending time with each other and believe curiosity and creativity is more

Our Story

Ames Tile & Stone Ltd. is a Vancouver born, Canadian company, founded by two brothers in 1912.

Fun fact: The partnership between the brothers lasted less than two weeks, but Ames Tile & Stone has lived on for over 100 years.

A family-owned business with a strong reputation built over four generations. Ames Tile & Stone is Western Canada's premier importer and distributor of high-quality ceramic and porcelain tile, luxury vinyl and complementary products.

We are a trusted partner in the industry, known for our commitment to exceptional customer service and delivering high-quality, design-forward solutions.

Family. History. Proud to be Ames Tile.

Who you are:

As the Flooring Solutions Specialist, you will play a key role in providing our customers with the ultimate Ames experience. What does this entail? Being a key resource for our customers with your product expertise and supporting the purchasing process from start to finish.

The successful candidate is energetic, positive, and a dynamic individual with a strong tile and customer service background, excellent interpersonal skills and is looking to grow their sales skills. If this role sparks an interest, we want to hear from you!

What you'll do:

• Provide a warm greeting to customers as they enter the building
• Responds to and processes customer orders, quote requests, and inquiries via phone and email
• Prompt, professional response and processing of incoming email communications
• Build and maintains customer relationships
• Ensures accuracy when entering sales orders, and compliance of all outlined company policies and procedures
• Provides expert level information and recommendations on Ames product offerings
• Route qualified opportunities to the appropriate A&D Representatives or Outside Sales Representatives for further development and closure
• Works within Ames ERP system (business software management)
• Provide current pricing and quotes to customers when requested
• Accurately enter, update, and manage promise dates and open orders ensuring all products transferred to the Branch are required and will be picked up in a timely manner
• Deal with customer complaints and issues in a prompt, friendly and professional manner, bringing the issue to the appropriate decision maker to rectify the issue
• Clear instruction to customers picking up product on where to go and the process, efficiently connecting the customer with the Warehouse Team Members
• Keep workspace, showroom, and display areas clean and free of clutter and dust
• Handles cash transaction and giving back correct change
• Taking payments on accounts and filing paperwork
• Team player, always acting on Ames' best interest. Consistently provides exceptional level of service for all internal and external customers
• Works cross-functionally with department teams including operations, sales, and showroom

Who you are:

• 1-2 Flooring experience required (IE: tile, hardwood, vinyl, and/or natural stone)
• 1-2 years previous experience in a customer service and inside sales role an asset
• Strong written and verbal communication skills
• Strong Customer Service skills with a customer first mentality
• Proficient with a Windows computer environment
• Ability to work quickly and accurately under pressure
• Strong ability to multi-task
• Ability to build and maintain customer relationships
• Detail oriented and organized
• Effective time management skills
• Highly motivated and committed with a desire to succeed
• Sales experience an asset

Ames Benefits & Perks:

• Work Life Balance Initiatives
• Competitive Compensation
• Annual Profit-Sharing Program, Referral Bonuses, Company Pension Plan
• Comprehensive Benefits, plus a Health Spending Account
• Employee Family and Assistance Program
• Make a Difference Initiatives through the Ames Family Foundation
• Professional Development (Tuition Reimbursement)
• Hobby & Wellness Allowance, Community Service (Volunteer) Days
• Company Events (ft. lots of food), On-Site Starbucks Coffee Machine
• Ames Tile & Stone Discount (Friends & Family)
• On-Site Parking
• COR Workplace Certified, Best Workplace Certified Company!

Please email resumes and cover letter to Samantha Halyk

Job Type: Full-time, Permanent

Work Location:Edmonton, AB

Work Type: Onsite (in person, because we enjoy spending time with each other and believe curiosity and creativity is more